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Driver Tips & Tricks

Use these tips to help ensure a smooth, professional, and efficient delivery experience—for you, the customer, and the restaurant.

 

📞 Need Help? Contact Support

ZipFleet Driver Text Hotline (806) 214-3729

Text us if you have questions, run into issues, or need assistance during deliveries.

 

 

📱 Driver App

🔐 Logging in to the Cartwheel driver app 

    1. Open the Cartwheel app
    1. Enter:
      • Company Name = ZipFleet
      • Username
      • Password
    1. Tap Login

👍 First-Time Permissions:

You’ll be prompted to enable the following permissions—make sure all are enabled:

Location Services: Always On

Background App Refresh: On

 

 

✅ Professionalism

  • No kids in the car. For safety, insurance, and professionalism, drivers should not bring children on delivery runs.
  • Business casual attire.
    • Solid colored t-shirts
    • Polos
    • Clean pants or jeans
    • Close-toed shoes
  • No offensive or dirty clothing. You’re representing not only yourself but our service and the restaurants we partner with. 
  • Hide your frustration and smile. Don't let a bad day get worse, and take the high road. You can let our support team know about any issues that you're experiencing, and we'll take care of them for you.

‼️ We really do receive phone calls from restaurants about drivers who have kids with them, smell like smoke, act rudely, and look unkempt. Many times, these phone calls come with demands for a driver to be banned. 

 

 

🔥 Hot Zones & Proximity

Orders are automatically dispatched to drivers based on their proximity. 

  • You should stay within 5 miles of restaurants that you want to deliver from.

  • It's best to choose a central location near multiple hot zones to increase your chances of receiving orders first.
  • Avoid crowding and don't hang out in the same hot zone with multiple ZipFleet drivers.

 

Amarillo Hot Zones

Breakfast (Before 11 am)

OVR-EZE (58th & Georgia)

Afternoons/Evenings

Soncy & Hillside

34th & Bell

Virginia Circle & Georgia

Hillside & Bell

Late Nights (After 9 pm)

Soncy & Legend

Virginia Circle & Georgia

Canyon Hot Zone

5th Ave & 15th St


💸 You will be disappointed in your earnings if you are waiting at home for orders! Support may ask you to move to a hot zone or go offline. 

 

 

🕒 Timing & Order Management

  • Confirm new offers within 3 minutes to avoid reassignment.
  • Run "doubles" to maximize your payouts.
    • Cartwheel will direct you to pickup two orders and deliver them in a specific sequence.
    • Avoid mixing up the orders! Have a system in place so you can always deliver the correct order to the correct customer.
  • Arrive at the restaurant ASAP — many orders are ready early, and completing more deliveries increases your earnings potential.
  • If you have a second order on your app that you will be delayed in picking up, please contact support for a reassignment.

 

 

☎️ Customer Communication

  • If there's a note on the order, ensure you follow the directions exactly. 
  • Customers often assume you work directly for the restaurant, so punctuality and professionalism go a long way. Always present yourself as the delivery staff for the restaurant.
  • Customers cannot track orders through DoorDash or Uber Eats apps.
    They must use the tracking link we send via text. This causes a lot of confusion.
  • Customers can't contact you directly, and instead, they contact our support team. We may provide you with updates via text from customers who reach out to us.
  • If a restaurant asks you to contact a customer about an order you are picking up, please ask them to contact ZipFleet support. 

 

 

📸 Photo Best Practices

Photos are your insurance in case of disputes or delivery confusion. Two photos are also required for each delivery.

Always:

  • At Pickup: Take a clear photo of the entire order with the customer's name on the receipt visible.

  • At Drop-Off:

    • If left at the door: step back and include the door number, street address, or some recognizable features.

    • If handed to the customer directly: take a photo of the house or building as confirmation.

Uploading two photos of food in your car is unacceptable and may result in a stike towards deactivation.

If you are having trouble uploading your photos in Cartwheel due to a poor connection, please text them to us.

⚠️ Avoid zooming in too close for drop-off photos. Pictures that only show a bag are not helpful if a delivery you completed is in question, and they will cause us to have to contact you while you are busy doing other deliveries.


 

📆 Shift Commitments & Breaks

  • If you can’t make a shift, you must drop it in When I Work at least 2 hours in advance so another driver has time to claim it.

    • If it's within 2 hours, you must message in to support.

  • If you pick up a shift, you are responsible for completing the entire shift without leaving early.

  • If you're working back-to-back shifts, take a "lunch" break when it's not busy.

    • Contact our support team to coordinate a break, and you’ll be notified when deliveries slow down so you can step away.

  • 💰 To earn the most money, stay visible and active—avoid going invisible or declining orders unless necessary.

 

👍 Shifts are published each Friday and are first-come-first-served. 

 

 

🧷 Contacting GigSafe

👉 Direct Official GigSafe Help: 🔗 Welcome to GigSafe

GigSafe needs to be contacted directly about:

  • Insurance requirements
  • MVR (Motor Vehicle Record) questions
  • Payout amounts
  • Payout processing times
  • Expired documents

ZipFleet cannot answer questions about insurance, driving records, or payouts because GigSafe is responsible for those things.

Additionally, ZipFleet cannot update your GigSafe profile for you, and maintaining good standing with GigSafe is required for you to be eligible to log in to Cartwheel.